Service Policy

General Terms

1. Biznet Internet Services (the Services) is intended for registered subscribers who are entitled to utilize and benefit from all Biznet’s services under the terms and conditions stated herein. As such, subscribers are responsible for maintaining the confidentiality of their User ID, and are liable for all obligations arising from the any misuse of subscribers’ user ID and password, including any unauthorized use by a third party.
2. Subscribers are responsible for any information, files, data transmitted and received through the Internet via Biznet. Subscribers are obliged to comply with all the rules and regulations set out by the Web Sites, Newsgroup or Network that are accessed by subscribers via the Services. Subscribers must not misuse the Services by any actions that will inflict damage on other parties.
3. Biznet reserves the rights to suspend or cancel subscribers’ accesses to the Services, upon any breach of this terms and conditions by the subscribers, including but not limited to a failure to make a timely payment for the Services. In such event, cancelled subscribers will still be liable for all their remaining payment obligations.
4. As compensation for the Services, subscribers are obliged to make payment to Biznet including the non-refundable registration and first-month fees payable at the time of registration, and subsequent monthly subscription fees, including if any, additional fees for other services as requested by subscribers, payable before the due date on the 10th day of each month. In the event that Biznet’s engineers have been called upon to attend to fault at subscribers’ premises, Biznet shall charge subscribers for such visits.
5. All chargeable fees for the Services shall be based on Biznet’s pre-determined price list, subject to government tax of 10%, and may change from time to time. In the event of price change, Biznet will announce such changes in its Web Site, and subscribers will be notified through their e-mails within 14 days prior to the effective date of change.
6. Payment for the Services can be made through Bank transfer, Cash, or Credit Card. For Bank transfer, subscribers are required to fax proof of payment by fax or by e-mail. For Credit Card payment, subscribers need to have credit card with at least three months validity, and sign a credit card authorization letter. Any change in mode of payment should be informed to Biznet by fax or e-mail to billing@biznetnetworks.com.
7. For Biznet Metronet 3A, Biznet Metronet 3AS and Biznet Metronet 3AW, please be informed that for the two service packages, we will provide Huawei modem type HG824XXX or EG824XXX, that can provide WiFi access with up to 100Mbps of maximum capacity. To get WiFi access more than 100Mbps, you can use direct connection through LAN cable to your PC or laptop, fully supported by technical capacity specification up to 1Gbps. To maximize the performance of your WiFi service with more than 100Mbps of bandwidth capacity, you have to use additional WiFi devices supported by WiFi AC1200 technology or Mesh WiFi technology type AC.
8. Biznet is responsible for providing 24 x 7 x 365 Internet connection based on the package requested by subscribers at the time of registration. Subscribers shall have access to any form of supports available at Biznet by calling our Customer Care Call Center, email customer_care@biznetnetworks.com.
9. Biznet shall ensure the privacy and confidentiality of subscribers, except when Indonesian law requires the disclosure of such information. While Biznet will do everything in its power to ensure its Services operating in top condition, Biznet does not warrant that its services will be uninterrupted or error-free. Biznet shall not be held responsible for the quality of public telecommunication infrastructure, Internet backbone, and equipment needed for the Services, and other circumstance beyond Biznet’s control. Biznet is not responsible for any losses arising from the disruptions of the Services due to natural disasters, fire, sabotage, war, and other circumstances due to changes in government policy that regulates Biznet’s operating environment.
10. Biznet reserves the rights to partially or entirely change the subscription terms and conditions. Biznet will inform subscribers of any such changes through Biznet’s Web Site and/or subscriber’s e-mails.

General Information

1. The entire Terms and Conditions are subject to the laws governed by the Republic of Indonesia. When there is an event of dispute between Biznet and Customer related to the Terms and Conditions, both parties will try to settle through consensus in reaching agreement. When agreement is not reached, Biznet has a right to file a claim or lawsuit through Central Jakarta District Court.
2. Biznet and Customer agree to waive the provision of article 1266 of the Indonesian Civil Code, so that the termination of the Service shall be final entirely by written notification from the Party that terminates the Service in accordance with this Terms and Conditions of Service.
3. If the performance of this Terms and Conditions could not be conducted, hampered or interfered by any act or condition beyond the reasonable control (force majeure), Biznet will give prompt notice to Customer and could be released from the whole or a part of the obligation that shall be made if such performance is caused by such obstacle, or interference. During the period of such non-performance, any and all charges, fees, or other payments arising out of or in relation to any Services which not being performed will be suspended.
4. Service Terms and Conditions may change at any time and will be informed on Biznet’s official website.
5. The Terms and Conditions are made bilingual: Bahasa Indonesia and English. In the events of inconsistency of interpretation between Bahasa Indonesia and English, the Terms and Conditions used will be in the Bahasa Indonesia format.

Terms and Conditions of Access and Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY VIEWING ANY OF BIZNET’S WEBSITES AND / OR USING ANY OF BIZNET’S ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITION (“TERMS”). IF YOU DO NOT ACCEPT ANY OF THESE TERMS, PLEASE DISCONTINUE YOUR ACCESS TO BIZNET SITE(S) AND ONLINE SERVICES.

WE MAY REVISE THESE TERMS AT ANY TIME BY UPDATING THIS VERSION. BY USING BIZNET’S WEBSITE(S) AND / OR ONLINE SERVICES, YOU AGREE TO BE BOUND BY ANY SUCH REVISIONS. PLEASE THEREFORE VISIT THIS WEB PAGE PERDIODICALLY TO DETERMINE ANY CHANGES TO THESE TERMS.

Copyright and Trademark Notices

Unless otherwise expressly stated, all copyrights, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights in the contents (including, but not limited to, all information, text, sound, music, software, photographs, videos, graphics, data, messages and materials) on Biznet’s websites are the property of PT. Supra Primatama Nusantara (“Biznet”), its affiliates and / or third party licensors. You may view and use these contents for personal and non-commercial purposes only. These contents may not be reproduced, distributed, transmitted, published, displayed, broadcast, stored, adapted, licensed, altered, hyperlinked or otherwise used in any manner or by any means without Biznet’s prior written consent. You may not, without Biznet’s prior written consent, insert a hyperlink to Biznet’s websites (or any part thereof) on any other website or “mirror” or frame any content contained on Biznet’s websites on any other server or website.

No license or right is granted to you and your access to Biznet’s website(s) and / or use of Biznet’s online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, tradenames, logos or service marks appearing on such websites without Biznet’s prior written consent. You may not, without Biznet’s prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to any Biznet’s website or any other website.

Copyright and Trademark Notices

Unless otherwise expressly stated, all copyrights, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights in the contents (including, but not limited to, all information, text, sound, music, software, photographs, videos, graphics, data, messages and materials) on Biznet’s websites are the property of PT. Supra Primatama Nusantara (“Biznet”), its affiliates and / or third party licensors. You may view and use these contents for personal and non-commercial purposes only. These contents may not be reproduced, distributed, transmitted, published, displayed, broadcast, stored, adapted, licensed, altered, hyperlinked or otherwise used in any manner or by any means without Biznet’s prior written consent. You may not, without Biznet’s prior written consent, insert a hyperlink to Biznet’s websites (or any part thereof) on any other website or “mirror” or frame any content contained on Biznet’s websites on any other server or website.

No license or right is granted to you and your access to Biznet’s website(s) and / or use of Biznet’s online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, tradenames, logos or service marks appearing on such websites without Biznet’s prior written consent. You may not, without Biznet’s prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to any Biznet’s website or any other website.

Disclaimer

All contents contained in or accessed through Biznet’s websites and / or online services are provided on an “as is” and “as available” basis and you agree that you use them at your sole risk. We expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose and non-infringement, to the fullest extent allowed by law.

Without prejudice to the foregoing, we make no warranty as to the accuracy, reliability or quality of any content obtained through Biznet’s websites and / or online services or any defects therein will be corrected and that such content and access to them are error free and uninterrupted or available at all times.

You agree that:

1. All content transmitted or made available via Biznet’s websites and / or online services, are the sole responsibility of the person from which such content originated;
2. Biznet and its affiliates will not be liable in any way for any third party content, products or services which you may access, use or acquire via Biznet’s websites and / or online services;
3. You are solely responsible for all content that you transmit or make available via Biznet’s websites, online services or on any website;
4. Biznet and its affiliates do not control any third party content, products or services which you may access, use or acquire through Biznet’s websites and / or online services. Further, Biznet and its affiliates do not endorse or guarantee the accuracy, reliability, integrity, legality or quality of such content, products or services;
5. By using Biznet’s websites and / or online services, you may be exposed to third party content that may be defamatory, offensive, indecent, objectionable or illegal;
6. Biznet may, at its discretion, remove or modify any content (which you transmit or make available via Biznet’s websites and / or online services or on any website) that may be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party’s intellectual property rights, without notice to you;
7. Biznet may, at its discretion, deny access to or remove any third party content, products or services that may be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party’s intellectual property rights, without notice to you; and
8. Without prejudice to paragraph (vii) above, Biznet may, at its discretion, remove, modify, suspend or terminate any third party content, products or services which you may access, use or acquire via Biznet’s websites and / or online services, without notice to you,

and Biznet and its affiliates will not be liable to you or any third party under any of paragraphs (i) to (viii) above.

In addition, Biznet and its affiliates will not be liable in any way if you encounter any problems with the goods and services that you obtain from the advertisers or any third parties on Biznet’s websites or through Biznet’s online services. Biznet and its affiliates assume no liability or responsibility for the acts or defaults of such advertisers or third parties or for any non-delivery, non-performance or defects in any such goods and services.

Biznet’s websites may also include hyperlinks to websites which are owned or operated by third parties. Such third party websites are not under our control. Biznet and its affiliates cannot accept responsibility for the contents of or the consequences of accessing any such third party websites or any link contained in such websites. The hyperlinks found in Biznet’s websites shall not be construed as an endorsement or verification of such third party websites or the contents found therein by Biznet and its affiliates. You agree that your access to and / or use of such third party websites is at your sole risk and subject to these terms and conditions of access and / or use of such third party websites.

UNDER NO CIRCUMSTANCES WILL BIZNET OR ANY OF ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CLAIMS, DAMAGES, LOSSES, EXPENSES, COSTS OR LIABILITIES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR LOSS OF OPPORTUNITY) ARISING FROM YOUR ACCESS and / or USE OF ANY OF BIZNET’S WEBSITE(S) OR ONLINE SERVICES, EVEN IF Biznet OR ANY OF ITS AFFILIATES HAS BEEN INFORMED ABOUT THE POSSIBILITY OF SUCH DAMAGES.

Secure Transactions

Some services offered on Biznet’s websites are provided via a secure server. All orders placed and information provided by you are provided to us via the secure server software (“SSL”). The SSL encrypts all information provided by you before they are sent to us. Further, all personal data we collect is subject to our Privacy Policy as set herein.

By clicking on the “Submit”, “I Accept” or similar buttons, you indicate your acceptance and confirmation of your order(s) and information provided to us and you shall be liable for any payment, if any, incurred by you arising out of such order(s) or information.

Privacy

Biznet takes the issue of your privacy seriously. Generally, you can visit Biznet’s websites without telling us who you are or revealing any information about yourself. However, there are services offered on Biznet’s websites you may subscribe to by providing to us your personal information as requested. Personal Information refers to all and any information relating to you obtained by us in the course of and as a result of provision of the services by us. Such Personal Information includes your use of our services, name, mailing addresses, phone number, email addresses and credit history. We may use your Personal Information for the purposes of: planning, provisioning and billing for services; managing bad debt and preventing fraud; facilitating interconnection and inter-operability between service providers; rendering assistance to law enforcement, governmental or regulatory agencies; and / or complying with any regulatory requirements authorising the use of your Personal Information. With your consent, we may also use your Personal Information for other lawful purposes, including without limitation, research; customer benefits and retention programme; to support your customer relationship with us.

Please do not send us any confidential or proprietary information via the Internet. Any information (including feedback, data, comments, suggestions, ideas or the like) that Biznet (or its affiliates) receives through its websites, other than your Personal Information, will be regarded as non-confidential. Biznet may from time to time conduct online surveys and request for information about your interest or your views about specific matters in an effort to improve its services to you. You may choose not to respond. By sending to Biznet non-Personal Information via Biznet’s websites or through any other electronic means, you grant to Biznet and its affiliates an unrestricted, irrevocable license to use, reproduce, display, modify, perform and distribute such non-Personal Information in any manner and for any purpose as Biznet (or its affiliates) shall deem fit.

Governing Law

By assessing Biznet’s websites and online services, you agree that such access and / or use, as well as these Terms shall be governed by, and construed in accordance with Indonesia laws and you agree to submit to the exclusive jurisdiction of the Indonesia courts.

General Terms